Privacy Policy

1. Information We Collect.

Personal Information You Provide

When you submit an inquiry, request an appointment, participate in promotions, or otherwise interact with us online, we may collect personal information, including but not limited to:

Name
Email address
Telephone number
Home address and ZIP code
Date of birth
Insurance information
Appointment date and time
Family member information (when applicable)
Messages or questions you choose to submit

Automatically Collected Information

When you visit our website, we may automatically collect certain non-identifying or technical information, including:

IP address
Browser type and device information
Operating system
Pages viewed and time spent on our site
Referral source or search terms
Approximate geographic location

Public or Social Information

We may collect information you publicly post on our website or social media platforms, such as reviews, comments, or messages.

2. How We Use Your Information

We use the information we collect for purposes including:

Responding to inquiries and requests
Scheduling, confirming, and managing appointments
Communicating with you regarding services you requested
Providing relevant information, content, offers, and promotions
Internal reporting, analysis, and practice improvement
Improving our website, services, and patient experience
Conducting marketing and remarketing activities
Protecting the security of our website, patients, staff, and assets
Complying with legal, regulatory, and professional obligations

We will never sell your personal information. Any information collected is used only as permitted or required by law.

3. Protected Health Information (HIPAA)

Riley Family Dentistry is a covered entity under HIPAA. Any Protected Health Information (PHI) you provide is handled in accordance with our Notice of Privacy Practices, which governs how medical and dental information may be used and disclosed. This website Privacy Policy does not replace or modify our HIPAA Notice of Privacy Practices.

Please note that information submitted through website forms, email, or social media may not be considered secure communications. We encourage patients not to submit sensitive medical information through unsecured channels.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device that help improve your browsing experience. We use cookies and similar technologies to:

Analyze website traffic and usage
Remember preferences
Improve functionality and performance

Most browsers automatically accept cookies, but you may modify your browser settings to decline cookies. Disabling cookies may limit certain features or functionality of our website.

5. Third-Party Advertising and Analytics

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information about website usage. You may opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.

Google Ads Remarketing

We use Google Ads Remarketing to display relevant advertisements to users who have previously visited our website. These cookies do not identify you personally or provide access to your computer.

Facebook Lead Ads

We may use Facebook Lead Ads to allow users to submit contact information directly through Facebook. Information submitted through these ads is governed by this Privacy Policy. We do not knowingly target minors.

Bing Ads

We may use Bing Ads to collect anonymized data regarding ad performance and website interaction. You may opt out of Bing Ads data collection through Microsoft’s privacy settings.

6. Data Storage and Third-Party Vendors

Riley Family Dentistry retains ownership of its databases, content, and internal systems. Information you submit remains your property. We work with trusted third-party vendors and hosting providers to supply website hosting, analytics, software, and technical infrastructure. These vendors are required to maintain appropriate safeguards and confidentiality.

7. Managing Your Personal Information

You may request access to, correction of, or deletion of your personal information, subject to legal and business requirements. To make a request, you must verify your identity and specify the information involved.

We may decline requests that:

Compromise the privacy of others
Require disproportionate technical effort
Conflict with legal or regulatory obligations

Approved requests to remove personal information will be completed within 7 business days, unless retention is required by law.

8. Email and SMS Communications

When you provide your email address or mobile number, you may receive appointment confirmations, reminders, and relevant informational or promotional communications. Non-transactional emails will include opt-out instructions.

Email and SMS communications may not be fully secure. If you prefer not to receive electronic communications, you may opt out at any time using the instructions provided.

9. Security Measures

We use physical, electronic, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or loss. While we take reasonable measures to protect your data, no system can be guaranteed to be 100% secure.

10. Links to Other Websites

Our website may contain links to external websites. Once you leave our site, we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe a child’s information has been submitted improperly, please contact us immediately.

12. Privacy Policy Changes

Riley Family Dentistry may update this Privacy Policy periodically. Updates will be posted on this page and become effective as of the posted date. We encourage you to review this policy regularly.

13. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

Riley Family Dentistry
Privacy Contact
St. Tammany Parish, Louisiana
Phone: (985) 845-8042
Email: madisonville@rileyfamilydentistryla.com